Order FAQs

If you have a question about your order, please check the FAQs below before contacting us. If your question is not answered here, please do not hesitate to contact us at orders@foiledcosmetics.com.au

 

How long will my order take to be processed?

 We endeavour to process your order as soon as possible. Your order will generally be processed within two weeks of your order being placed. However, there may be delays depending on the availability of our stock and ingredients. If your order is taking longer than expected, we will notify you. Please allow extra time for processing during our sales. 

 

What payment options do you offer?

Currently, we offer the following payment options: Credit/debit card, ApplePay, PayPal and Afterpay (Australian customers and some international customers).

 

I have just seen a product I want to buy but already placed an order. Can I change my order?

Of course you can change your order, simply contact us at orders@foiledcosmetics.com.au within 24 hours of placing your order and we will assist you in changing your order.

 

Can I cancel my order?

We accept order cancellations within 12 hours of placing your order. Contact us at orders@foiledcosmetics.com.au to submit a request and include your name, order number, and reason for cancelling your order. 

 

Are your mica pigments ethically sourced?

Yes, our mica pigments are ethically sourced including no forced labour and no child labour. We have done extensive research and have liaised with our suppliers to ensure that all pigments are ethically sourced. Some of our pigments are also synthetic (lab made) instead of mined.

 

Are all of your eyeshadows vegan and cruelty free?

Yes, all of our eyeshadows are vegan and cruelty free. They are vegan as we do not use micas or pigments containing carmine.

 

Why are some of your shades more pigmented than others?

This is because some pigments are naturally "richer" and some are naturally more sheer. This is natural and does not have anything to do with the eyeshadow making process. All shimmer eyeshadows are produced with the same formula.

 

Are your ingredients safe and cosmetic grade?

Yes, all of our ingredients are cosmetic grade ingredients that are sourced from verified suppliers. They are all considered safe to use in cosmetics, however, we always recommend patch testing as every person can react differently.

 

Where are your eyeshadows manufactured?

All of our eyeshadows are manufactured in Sydney, Australia. They are each made by hand.